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| - I have a Kirby vacuum cleaner as well as a Bissell Carpet Cleaner. I've taken them to Raul several times. THAT'S THE PROBLEM! The Carpet Cleaner NEVER worked right again after taking it to him to clean out and repair anything that's wrong. I THOUGHT that might be JUST the nature of the BEAST w/a Carpet Cleaner, but after this past week, I'm NOT so sure!
This guy has NO IDEA what he's doing with a vacuum EITHER. I took my Kirby into him for a tune-up, for its FIRST time in 13 years! That's how sturdy Kirby's are! He told us when we first went there that he was able to work on Kirby's. I should've pushed that a lil further when he said that. But as I've found out, even I could SAY "I'm qualified to work on Kirby's..."! That doesn't MEAN I really am! It cost me $75 FOR a tune up. One would THINK that replacing the Light Bulb in the vacuum SHOULD be part of his check list! But NO! I had to take it BACK to him for him to replace the bulb and he CHARGED ME for doing something he should've done in the first place!
Many times I'd have to take it BACK to him, less than a month after just doing so. The parts he worked on or replaced, once again FAILED! So it's cost me time and money to keep taking my vacuum to him. These Kirby parts in the vacuum lasted 13 years before even needing a tune up! I've had to take it BACK to him TWICE for the replacement of the foot switch! He uses "after market parts" that aren't to be USED on Kirby's. When he went into the transmission of the vacuum, he reassembled it with the WRONG parts. My WIFE noticed it. We SHOWED this to him and his reply was "oh!" He DIDN'T replace them or FIX the problem, he just said "oh!"
This LAST week was the LAST straw! I had to once AGAIN take my Kirby into him because of the "foot switch" not working. That was Monday of last week. I asked him how long it'd be? Without hesitation he said "... oh a day, TWO at most. I'll call you when it's ready!" SATURDAY rolls around and I hadn't heard from Rhaoul and decided to call him and check on it. I asked him if it's ready and he said "No, I haven't had a chance to get to it. MAYBE today, but I doubt it. It'll be Tuesday at the earliest." Now remember this guy told me ONE, MAYBE TWO days! We're 6 days into it and he's NOT even LOOKED at it! He was VERY unfriendly and downright RUDE on the phone. He acted as if he was doing me a FAVOR fixing my vacuum. That I should understand how busy he is. Let me tell you something... if he wouldn't constantly go to the business next door to him and DO SOME WORK, I MAY have gotten it back in 2 days! He spends MORE time over there than he does at his OWN business. He cooks shit in the back of his business and takes it over to them etc... He actually made me WAIT as a customer, and actually LEFT the store, so he could run their food over to them while it was hot! How about working on some damned vacuums? Isn't that what I'm paying you for?
I was SO mad, I got on YELP and Google and started looking for Vacuum repair services that were fairly close! FAIRLY CLOSE at this point would've been TUCSON if necessary! I found one that I SHOULD'VE used in the first place. I thought they'd closed, but they just moved! So I called Raul back and told him not to touch my vacuum! I'll be there in about 20 minutes to pick it up. I went and picked it up and took it to the "Certified Kirby Repair Center" by the time I got home and settled with a couple beers watching ASU vs ND, the NEW place had it fixed and ready to pick up.
I will NEVER use this business again under ANY circumstances. Raul, I'm doing YOU a FAVOR by bringing my vacuum in to your business. You definitely need to take classes at the Community College dealing with "Customer Service" and "Time management". ***If you take your vacuum here for repair, be READY, WILLING and ABLE to take it somewhere else so they can FIX it!***
(UPDATE 11/11/14: Just got my vacuum back YESTERDAY! It was READY SATURDAY as well! The "foot switch" that I had to take to Raul TWICE for breaking, AGAIN needed CHANGED. I say CHANGED cuz Raul NEVER CHANGED the part in the first place. He simply SUPER GLUED the part back together, then charged ME for a new one!)
Besides being RUDE, I'd say he's pretty damned DISHONEST as well. He'd change parts that don't need changing, NOT change parts that do! I mean how HARD would it have been for him to call Kirby and order the part from THEM instead of (I can't even believe I'm writing this) "SUPER GLUING" the broken parts? Do business here at your OWN peril...
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