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  • 5-5 Brows made an unprofessional decision to not listen to their client, and then when I called them on it, they blamed my skin instead of owning their mistake.I went in for the first time and unless they re-do my eyebrows FOR FREE, I'm not going back!!. my eyebrows didn't have much of a shape when I left anyway and she left A LOT of extra hair in places that other gals have trimmed off. my biggest problem though was that I told her I was allergic to most products so to just use water or nothing at all. SHE DIDN'T LISTEN. Not 5 minutes later she was using powder and their oil on my eyebrows. I JUST TOLD HER I WAS ALLERGIC 5 MINUTES BEFORE! of course, I broke out immediately! She called, who I think is the shop owner, over and asked her to look at my break out. I can't believe they said "it's not the oil that broke you out, it's just your sensitive skin, it's IMPOSSIBLE for you to be allergic to this oil". WHAT?!!what does that even mean??? I told her specifically, I was allergic to the oils and I am. I thought she "specialized" in skin care. She should know wayyyy more than she did. And even if my skin is sensitive, which it is, shouldn't that have let you know to go easy on the products anyway??? I mean you specialize in skin care--you should know this..right?? They said "oh, this product prevents bumps". and I said "so why do I have these bumps?" and they said "oh I see them going away already..." Well I disagreed and two days later, I still have these bumps and lots of itching. I've gotten my brows threaded at AZ MIlls several times and never have this problem. They actually listen to me and don't use products. I wish I didn't have to drive all the way to AZ mills as 5-5 Brows is right across the street from my house, but it's worth it.
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