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  • I called 5 days in advance to make a booking for my group at this location after hearing all the great reviews about this place. I called the restaurant on Monday as their website was down over the Thanksgiving weekend to book my group's reservation and was met with horrible service/lack of respect. The staff member who I was speaking to me seemed to not understand what I was saying even though I was speaking quite clearly. I was making a booking for 11 people, a large group. I had the specific time and date already planned out for him to record but he pretended to not hear what I was saying (playing the I don't understand English trump card) which was extremely rude because all you're recording is some basic info (name, time, phone #, date). For real how hard is that?! This is how our conversation went: Him: Hi welcome Kinka Izakaya what you want? Me: Hi there I would like to make a reservation for my group and I for this Saturday (Oct 14th) Him: What? Sorry? Me: I would like to make a reservation for my group and I for this Saturday (Oct 14th) Him: ..Hold on.. one second! He seemed really confused on the phone, went to ask his supervisor or whoever if they could book for such a large group and then came back and told me it was "ok" Me: ... ok Him: You want to make a reservation? When Me: I would like to please make a reservation for this Saturday October 14th at 7pm Him: So a reserve for Sunday? Me: No Saturday! Ok at this point I really felt like he was just taking the piss because I had to repeat myself I kid you not 10 times. This was the same scenario when he was taking my name and cell. number. I kept having to repeat myself over and over and over. Not a great way to treat potential customers sir. I know it's not your establishment but "your restaurant" has a good reputation and you're just ruining it. He said sorry it's very loud and hard for me to hear but to be honest he could have asked one of his buds to help in out if he didn't understand. I called on Tuesday to confirm that the booking was properly recorded because I was really unsure after the horrible experience I had on the phone and a staff member (I believe it was the same guy from Mon.) said it was fine. Low and behold, I get home from class in the evening and guess who I get a call from?? The restaurant. A lady was speaking this time. She was clear and explained everything to me well. She said that booking for large groups was to be done online. I told her that I had tried previously on their website but it was down and no one in my group could access the website and that's why I called in to book instead. She informed that it was up and working again and said that the staff member who I was speaking to was not supposed to make the booking over phone for a large group and that I had to book online. I thanked her for her help but I feel crappy because we obviously still don't have a reservation after all of that. I go online, and WOW it's actually working..what a surprise smh. So on their website guess what I see?!!!: *For groups of 10 or more, please call 416-977-0999. *Your table will be held for 15 min after your reservation time. *Your seating time limit is 2 hours after your reservation time. How many people did I say I have in my group? 11 PEOPLE and yes this is the same number that I had been calling in too before. Why was I being redirected to book online when it says that 10 or more people booking have to be done through phone. She said she had to cancel it and that I had to book online but online it says to call REALLY hmm. HONESTLY!!! After all of this shit I was like FUCK THIS!! I really don't know what the hell was going on but maybe it was a sign from God telling me not to go there. I mean obviously they don't value their customers and I know there's so many other great izakayas/places in the city anyway. It is their loss. I will not be recommending this place to anyone until I try it out myself one day and I hope that when I do actually go it won't let me down. Maybe I'll let someone else sort out the booking haha and see how they get on.
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