Warm and friendly, professional staff. I work in the esthetic field and see several medi-spas. I was thrilled with the cleanliness, and bedside manner Heather offered in our consult. I felt comfortable in asking many questions and she patiently answered all of them. I had a full syringe of Juvederm in my lips. With the numbing cream the discomfort was tolerable. With only 20 minutes downtime, only mild swelling and a pouty pucker, I'm thrilled! She actually evened out the asymmetry in my lips!!