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  • On December 27, 2014, we visited the Hudson's Bay at Yorkdale Mall. The purpose of our visit was to exchange a gift and purchase two other products. After explaining our circumstances to the sales associate, we were able to make the exchange for the products we wanted. We appreciate that the sales associate took the time to listen to our needs and find a resolution that was not only acceptable but above and beyond our expectations. The sales associate was extremely professional, understanding, and sympathetic, which resulted in a smooth transaction and two very happy customers. Additionally, I wanted to take a moment to comment on the appearance of the store. To put it simply, the cosmetic department looks spectacular. The design, lighting, and boutiques make the act of shopping at Hudson's Bay a luxurious experience. To top it off, it was exciting to find great deals on products and to find out that Hudson's Bay now offers free WiFi with a cafe in the basement. My mother and I both agree that the sales associate demonstrated excellent customer service and care skills, the overall positive environment of the store and excellent deals made for a wonderful customer experience.
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