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  • Until I get a return call from a manager I cannot give more than 1 star. I have coming to Rosati's awhile since I moved into the neighborhood a few years back. I typically do pick up because I've noticed deliveries are usually a mess. Even when doing pick up I ALWAYS have to remind them of things - "I paid for an extra ranch" (which is a must if more than 1 person is eating), "I ordered a bottle of soda", "The person on the phone said 45 min and I've been waiting an extra 1/2 hour over that amount of time... just sitting here". It's walking distance from my house but since the weather was crappy I decided to have them deliver so I wouldn't have to leave the house. Even more disastrous than the pick up issues. The order was wrong and cold... I mentioned I live walking distance? Literally a 3 minute drive away - no idea how food could possible get cold that fast. I called and asked them to return with the part of my order they forgot - they said it would be another 30 minutes along with a laugh at my frustration (more than once). I asked if it would be that long that they just return with my money and I'd give them the food back. I asked to speak to a manager - they gave an over-explanation of how the owner went home with family health issues. After asking that a manager call me when back in the girl (Valerie) magically changed her mind and decided it would be only 15 minutes (still ridiculous). 20 minutes later they called me back to let me know they didn't have my address, and 10 minutes after that I finally had my complete cold, mediocre meal. With a rude 2nd delivery on top of all that. After the phone argument I don't even trust to eat it. Don't go here. The pizza is only okay and by the time you even get your food you could make your own pizza from scratch. You'll notice they never reply to negative reviews on here - it's because they have no excuses for the bad customer service and they have no intention of fixing it.
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