| rev:text
| - I have been coming to this place since 2011. I have invested MANY thousands of dollars here in committed clinically trained reflexology service from Lee & Helen, since that time, for my personal health.
Based on my experience there in the last 24 hours, and how the new ownership handled the situation, I'm afraid to say they've lost that revenue and me as a longterm customer until Helen and/or Lee return.
The new ownership is harming this facility with her lack of understanding of what is quality customer service - which I know because I also run successful company of my own with a full staff now for the last 8 years.
Based on the massages and rub downs they're providing now without Helen or Lee (vs. reflexology), this is flat out false advertising.
I booked a reflexology session as I have a neurological condition and I've used reflexology for years to live with my condition drug-free as, when it's done by a trained reflexologist, it alleviates my symptoms.
Lee & Helen who formerly worked here are trained in reflexology, and I know this because I'm also a functional medicine professional with formal training in human anatomy, Chinese medicine & the meridian system.
Reflexology requires the practitioner have formal training in the human body meridian system and traditional Chinese Medicine (TCM) to know how to individualize application to the individual body based to rebalance specific health imbalances using direct pressure applied to very specific points along the meridian system correlating to key organs and glands that free up energy flow & Chi. One has to have extensive anatomy training to do this.
Again, Helen and Lee, the former owners, are trained in this.
Poking a body at random points, massaging a body, stretching someones legs on a table, and rubbing down a body, or pushing on a body, IS NOT REFLEXOLOGY.
That's charging money to your customer for reflexology and giving them a rub down - which is false advertising.
You can pull the wool over the eyes of most Americans who aren't professionals in functional medicine, but you can't with me.
If you want to sell people a massage, stop calling it reflexology and charging them for reflexology.
Last night I went in to discover Helen is no longer there.
I told them I'd been coming to her and Lee for 6 years for a clinical health condition and their Chinese medicine capabilities in reflexology, detox, gua sha and cupping.
The new owner assured me I would get reflexology and she would tell her worker when I came in what I needed.
That didn't happen - I got there and wasted an hour of my 80 hr work week on the table getting a rub down and stretching.
I came out and informed her I would not be able to pay for the service given - that I was very clear on that I clinically need reflexology as nothing less alleviates my neurological symptoms, and improves me energy flow from my head to my feet.
She wanted me to actually pay for a massage/rub down/stretching service I didn't ask for, but she reluctantly accepted my offer to come back and try with one more staff person, if she would get it right as the owner responsible for her business the second time by managing her staff & informing them what her longterm customers needs are ahead of time, but insisted I still pay the worker a tip, which frankly, is not right.
I would not do that to my customer who has invested thousands with me, if I falsely sold a service , they complained, and offered to try again to retain their business. That is her responsibility as the owner to cover her own management mistake and pay her staff.
I am so disappointed in this experience that I called this morning to cancel my 'try again' appointment, as I do not trust this new ownership has anyone on staff formally trained in reflexology and Chinese medicine without Helen or Lee, they're just fooling many uneducated consumers.
When I called and told her I would be canceling, she didn't even bother to ask why I was canceling or would not be coming back to ask for feedback from her customer or see what could be done to remedy the situation.
Wow. I don't run my company this way, nor do I treat my customers of 6 years who have spent thousands with me this way. With that management, they won't last long.
The only way I will walk back in there is when Helen or Lee do, otherwise I will be going elsewhere for ACTUAL clinically trained reflexology, not rub downs & stretching.
As a functional medical practitioner, if I'm requesting & paying for reflexology as a professional service, I'm expecting it in return. Seems pretty straightforward to me to do honest, quality business for your customers.
The truth of the matter in successful business is, throwing up a shingle or sign with a word on it or marketing it, is irrelevant unless you're providing the actual service itself, the service is great, and that service produces actual results for your clients -- and, that comes from your staff capabilities, not your marketing.
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