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  • I spoke to the owner regarding a problem with my mother's propane connection. he informed me it wasn't his problem and he was too busy to be bothered with fireplace connections (although he was the one to connect the tank and light the pilot) I then asked for a service call and he replied that he didnt have time to come out to service the tank. I was at a loss of words and asked him to just come remove the tank, as he was unable to provide customer service... he began to yell, attack my profession, and refused to remove the tank. He demanded I leave a key to the home for him to come while she was away at work. I told him I was willing to setup an appt any day after 4pm due to work. He said he was never available at that time. When I told him I was uncomfortable leaving a key, he began to yell and I finally had to hang up the phone. The entire experience was extremely unsettling and I would NEVER recommend their service to ANYONE!
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