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  • This was my first baby and I was excited to find a midwife who took my insurance..... Claudine was going through some personal things which took a toll on her professional relationship with me. My first appointment was in March and it was amazing, both my husband and I were very excited and switched from our normal OB to Claudine. Starting in April we tried to reach the birth center for a month and a half... No calls were being returned. In May I got a hold of the front office and an appointment was scheduled. I didn't know it wouldn't be with Claudine(she was out of town). Had I known I wouldn't have made an appointment until she was back. It was with one of her daughters. That appointment left me sad and I felt like I wasn't doing good for my baby. Kris had told me I would have gestational diabetes(which I didn't) and that my water wouldn't break on its own(which it did) she told me I was high risk and would not be able to deliver at the center because of my weight.. Yes I was overweight to begin with. I gained less than 30 lbs in my pregnancy. Kris told me I would be seeing her for the next month. I told my husband I wanted to switch back to our OB. He talked me into staying because we had liked Claudine so much and this is something I had always wanted. I scheduled my next appointment two weeks out. To my surprise Claudine was there. We talked about a doula and a birthing class. She told me she would put together a date and let me know so I could meet the doulas and pick one for the rest of my pregnancy. A month went by. Things were okay. Claudine was late to appointments and we would be waiting in the parking lot for someone to get there. Claudine held a meet the doula night however failed to inform me. At my next appointment she asked why I wasn't there. I told her I didn't know about it. The beginning of August she asked about my paperwork from my original OB. The birth center hadn't called them to request it which they said they would. I thought they would have it taken care of within the first few weeks I transferred. Claudine did find me a doula for my last month. My first appointment in August Claudine checked me and said I was 90% effaced and 4cm dilated and I could go at any time . A week before my due date which was August 27th Claudine checked me again and told me I was at 2cm dilated and that she had never made that mistake before. And she put me at 80% effaced. My water broke August 31st at 345am...contractions were here and there. Claudine told me to stay home... Nap, relax and just enjoy the process. She had me meet her at the birth center 845pm. I was there for two hours... Both her and her daughter checked me and stated I was at a sloppy 2 cm dilated and that because my water broke so early on the day I would probably have to go to the hospital because at the 24 hour mark they want to transfer out.we decided to go home and see if we could get the contractions closer together. I was devastated and at 6am we texted Claudine who told us to meet her at the birth center around 7. I told my husband I would just rather go to the hospital. Which we did. Claudine recommended Mercy Gilbert and that was the best thing that came out of all of this. I feel like the only reason Claudine had me come in at 845pm on the 31st was to keep my deposit I had paid to have my baby at the center. I was never a patient but a paycheck. I requested a refund and was told by their daughter Sarah I wouldn't be receiving one because I had come to the birth center on the 31st. I stated Claudine had told us that night she would refund us something. For the two hours I was in the birth center they billed my insurance $8000 and I didn't even have my baby there. Kashuna told me a refund would be issued for a portion of my deposit. After many emails and a few phone calls half of my money was returned with a verbal commitment that the other half would be issued in February as the center was low on funds and would need other people's insurance claims to come in to cover it. February came and I emailed Kashuna with my updated address. She told me I would not be getting the second half of the money. I stated I would be contacting an attorney and we would go from there. A check was issued for the remaining balance of my money. I came across the Yelp review from August 3rd and decided I needed to say something. I don't think my insurance was billed correctly. I do think I was just a payday for them. Kashuna told me back in December (2015) if I wrote a Yelp review it would be cowardly.
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