We had a great experience at Burger 21 last summer while vacationing in Orlando, so we were thrilled to see one open up not far from us in Charlotte. As with the Florida location, the burgers were terrific, and a great selection of local beers (NoDa Ramble On Red ... awesome!) was a big plus. And don't get me started on the delicious desserts ...
But as good as the meal was, the wait time was HORRIBLE. Our burgers were delivered in fairly short order, but after we went back to the counter to order ice cream, it took nearly 30 MINUTES for three sundaes to make it to our table. And THAT was only after we pestered the waiter to check on them before our kids started having a meltdown. From our vantage point, it looked like they had ONE guy making all the ice cream AND answering the phone to deal with take-out orders. Not really his fault, but management needs to figure that one out ... FAST.
So, Burger 21 COULD be one of the best burger/beer/sundae joints in Charlotte. If they can just get the service issues worked out. Until then, I'm docking them a star.