Dropped off my laptop to have it diagnosed and fixed. Told the "manager" that I needed all the files backed up and he promised to call me if he couldn't do that OR needed the key for my Microsoft 2010 Office program to re-install it.
A week later they called me to pick up my laptop. It had been wiped clean! All my working files, programs etc... were gone, gone, gone... I was so upset I started crying. The "manager" tells me he "never makes a mistake in writing down an order and I requested this service"! Wow! Never a mistake??? And his idiotic fellow worker just stands there and agrees that his manager "Never makes a mistake". Then it took them twenty minutes to run my credit card! Never...ever....ever again! Worse than bad - criminal! It only cost me $100.00 to have them ruin my work.