The nurses and volunteers are great at this hospital. The reason for 1 Star is the Case Manager, Stephanie Conway!!! She is rude, condescending and has no compassion for patients or their family members. She is very matter of fact and will not try to help. My 89 year old father, who just had back surgery, is being discharged to go home so my 84 year old mother can take care of him! This is after he went home from the hospital, fell 3 times and was taken back to the hospital in an ambulance. Not a pretty picture. I have never received such COLD customer service from a hospital worker in my life. Very sad!!!!!!