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  • I've been a Popeyes' fan for 40 years, and I have to say this is the worst franchise (store) I have ever encountered. They consistently get the orders wrong, the cashiers are slow and inept (There's always a line even during slow periods), and the place is a mess. The trash cans are always stuffed so the customers can't dispose of their trash. Most of the times I've stopped here I've had to search around for a napkin dispenser that isn't empty. This is not an isolated incident, as I have stopped here multiple times with the same experience. Yesterday, I ordered my usual 8 piece box of thighs and drumbsticks (mild), and when I got home and got the dinner ready to serve, discovered breasts and wings in the box (spicy). Nobody in my family likes white meat. We live too far away from this location to make it worth driving back so we were stuck with it. From now on I'll be sure to check before I leave the store. Popeyes should have done a better job in vetting this franchise owner, as he is giving the product a bad name. If this location had been my first experience with Popeyes, I would never again be a customer. P.S. I sent this review directly to Popeyes Corporate, and shortly thereafter received a phone call from a very rude person named Carlos who identified himself as the General Manager of this location. He offered no apology, no empathy, and kept on calling me "Sir" even though he knows I'm a female. Instead of trying to solve the problem, his tact was to scold me for not bringing it up to a Manager on Duty. Apparently he's upset that now Popeyes Corporate is aware of the inadequate management of this location.
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