One of the best customer service experiences that I have ever had in Toronto.
My trivia team decided to check out Stout's Tuesday night trivia - but we had no idea how packed it would be. There were no tables or chairs available inside when we arrived (pretty close to the start time). We felt disappointed because we had forgone our regular trivia night to try this one out... The hostess literally moved a promotional event and bribed regulars to shuffle around to make room for our group of SIX (!!). It. Was. Amazing.
The servers were great - it was standing-room-only but they were everywhere, making sure no one was waiting on a drink or a food order; efficient, polite, got our orders PERFECT (even with modifications) and then they split the bills for us! WHO is that accommodating in Toronto? (No one).
The food was fine; the portions are large but it's sort of expensive (chicken wings + fries were almost $16... the fries were really good and the wings weren't bad). The beer selection is very big and very good, but also expensive ($7.25/$7.50ish and half pints were $5).
Even though it costs a couple bucks more to come here than other places in the area, the service was outstanding and I would be happy to go back. I cannot say enough good things about the experience my friends and I had. Other small business owners take note; this is how to treat customers.