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  • I've been to Sundance many times. I try to stay on the lookout for the non-blockbuster movies and Sundance is, of course, the only option in Madison. I wish they played fewer big releases. Until recently I had enjoyed the 2 for 1 student tickets on Tuesdays. I've been surprised in the past to find that certain movies don't qualify for the discount, so I recently tried to figure out if the 2 for 1 deal was available for a particular movie. I looked on the website, but the website is void of any information other than movie times. I tried calling the theatre just to check, but the automated answering system sent me right to voicemail. This was early on a Tuesday, so I can't imagine the place being that busy. With a little time before showtime, I headed to the theatre and of course saw a sign saying that Sundance no longer offers the 2 for 1 student tickets, but will give matinee pricing all day on Tuesdays for students. Okay, they changed the discount and that's fine, but why can't they put that on their website? or answer the phone? I know I'm complaining about a discount, but I think it shows a general lack of customer service. I also agree with several other reviewers on the condition of the bathrooms, which have never been great. One last thing. . . have an usher take tickets. I've been to Sundance a couple dozen times and I can only remember an usher taking tickets ONCE. It's part of the movie going experience that is sorely missing at Sundance.
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