Think crappy service and mileage fraud can only happen at shady dealerships? Welcome to BMW of North Scottsdale.
When I leased my BMW in October 2014 I signed my odometer statement paperwork stating it had 12,050 miles on it. Unfortunately, I was unable to verify this as the car wasn't at the dealership yet. When it finally arrived, the actual mileage to what I signed for was around 500 miles off. On October 12 I sent an email to my salesperson asking for some type of compensation since this was a lease. No problem they said, we'll cut you a check for $100 to make up for the lost mileage.
I've been emailing my sales person for 3 months now. I've stopped by the dealership twice and even dropped off the email thread to the GM with the communication between me and salesperson with absolutely no contact.
Skip this dealership. The salespeople and GM obviously don't give a crap about customer service. Also, if you lease your car, check your ODO Statement for mileage fraud.