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  • We just finished our staycation at the highly recommended Westin Kierland Resort. Sadly to say, we will not return. Our kids enjoyed the water amenities. The lazy river was slower than some, the slide was closed part of the time and there is only one family pool. The flow rider was pretty awesome, though. We enjoyed the shallow entry of the pool for our toddler. The most disappointing part of our trip was the service. There was one exceptional waiter at the flowrider, Nick. He was a glimmer of light for the hour we were watching our kids on the wave pool. Yet when we were at the family pool 90% of the time, service was terrible. We had to track someone down to get food and drinks and were treated as if we were inconveniencing them. Day 2, my key card wouldn't work. So walking through the maze of the hallways with a toddler from the pool was less then appealing. At checkout, I found errors in our bill, and again was treated poorly. I'm interested to see what the final results our account will be charged. We've been to a few other hotels for staycations and have had much better service for less costs.
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