I've only been to this place a handful of times, as I am completely mechanically inept. But they have gardening stuff (I'm bad at that, too, but I do try) and they make keys. It has a definite small town feel to it, which I like. The cashiers have always been friendly.
I had a key made a week ago. I marched to the back of the store where the key-making magic happens. There was no one around, so I rang the annoying little bell and had somebody there inside of a minute. He made my key and then handed me the key. That was it! No receipt, not a bag, not even the little barcode slip that Walmart puts on fabric. In a trust-induced haze I wandered to the front register. I showed my key to the young man and told him that I'd had a key made (pretty sure he could have figured it out, but I hate to assume). He rang me up and off I went.
The dark side of this fairy tale is that the key doesn't work very well. It only locks the dead bolt (doesn't unlock) and only unlocks the door knob lock (doesn't lock it). However, my husband used to make keys at a hardware store in Madison years ago, and he said that happens a lot and they'll fix it when (if) I get around to taking it back and asking them to.