Went to find some football cleats for my son they had two options on display NO SIZES, so the customer service rep tells me that they had more in the back, none which my son liked. He then told me that he could check other stores awesome I thought, he comes back tells me ok I put them on hold for you at the Warm Springs and Durango location (I was at Buffalo and Flamingo) So it was out of my way for me, but not to far from the store so I went. Arrived at the store, went straight to the back told the sales rep I had someone call from another store and put the shoes on hold, everyone looked at me like I was an alien speaking a language they didn't understand. Sales guy goes to ask the cashier, also lost doesn't know what i'm talking about. At this point they are all shuffling around trying to find out whats going on. They all looked lost seriously, so I decided to take matters into my own hands and call the first store because I was about to be really mad if they sent me to the wrong location (again, only because it was really out of my way I live in Summerlin.) They assured me they called them in and gave me the person's name. All of a sudden it clicked for all of them, and they proceeded to get the cleets. Why didn't they just call the store i told them i came from instead of just automatically assuming I was at the wrong store? If they would have done that in the beginning I wouldn't have spent 20 minutes waiting for them to figure out there life lol