Do not go here. There is new owners and they obviously do not understand insurance contracts. We have Cigna insurance and Urgent Care Extra is a contracted facility with them. Yesterday, I took my son there (as I have several times in the past). I was told by the girl at the front desk that our copay would be a flat fee of $125.00. It clearly states on our card that our copay is $75.00 (which is what we have always paid in the past). I knew that this was not correct so I left and we went to Legacy Urgent Care. There we paid our $75.00, got seen quickly and went on our way.
Today, I contacted Cigna and told them what had happened. They said that the amount they tried to collect from we was incorrect and that I should have paid $75.00. Cigna is now escalating this issue to their contract department so they can get involved and figure out why Urgent Care Extra has decided to take it upon themselves to make changes when they are under written contact with them.
I called Urgent Care Extra and explained to the girl who answered the phone that I had spoke with my insurance carrier and was told the amount they had tried to collect from me was wrong. She went on to explain that there is new ownership and these changes have happened within the past couple of weeks.
This is wrong and unethical. I am going to make sure that Cigna gets to the bottom if this and will either set them straight or terminate the contact with them.
Thankfully I found Legacy Urgent Care. They were awesome and I highly recommend them.