I got the Groupon for 2 people and had no issue with scheduling when I called 2 days prior. They did charge 20% service fee based on original price... We were late for our massages but they got us in super quick without wasting time at the desk. Charlotte (I think) who was my masseuse did an amazing job with only 40 minutes... It was so good! The spa was also nice and spacious... we spent 3 hours there and had a great time! I'll definitely go again