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| - Grand Opening 6/16/2017
I was excited to see this local chain open closer to me. I love Napolitano style pizza but hadn't gotten around to try any of the other locations.
Considering this was their grand opening (their sign was lit earlier in the week, I noticed), I expected a madhouse and opening day chaos. I knew from reading Yelp reviews for other area locations that wait time is an issue, so I went straight to the online ordering. On the main Pizzafire site, the Pizza of the Month Special is advertised, but when you go to the actual ordering website, there isn't an option to actual order the combo special. Determined not to waste my lunch hour or more waiting in person, I called the store to place an order for my small office (6 pizzas total). I was told I had to order online. When I noted my interest in the monthly special but inability to order it online, I was told to place the order without paying and that it would be taken care of at the store during pick-up. Well that sounded fine - aside from the refusal to take a phone order - but there's no option for paying cash at pick-up. x2. So I reluctantly charged it. And then I noticed that I was being charged sales tax on a to go order of pizza - no drinks, etc. When I pointed this out as I waited for my pizzas (was told 10 minutes, but they weren't ready for over 20 minutes), it took two cashiers, one of whom had to consult a manager, to correct with a cash refund of the wrongfully charged tax. A barely uttered "sorry" and no indication of any appreciation for pointing out a(nother) glitch in their system. And that makes x3.
I can roll with any one of these issues and has plenty of slack to give for the fact that it was they just opened, they probably had all new staff, and were very busy. I get it. We're all human. But I will wait a good while before thinking about trying them again.
The pizza itself was okay. Not bad. But not great. To their credit, even though tickets were missing so the poor guy putting out orders wasn't sure what was coming out of the oven next, our orders were made correctly.
I tried the Hollywood and the flavors were good. The chicken looked like shredded from a can, but I'd rather have that than undercooked salmonella chunks. I also had a bit of my coworker's pepperoni. It wasn't the best and I wouldn't order it myself, but she liked it okay.
Maybe I'm spoiled living in the Land with such an amazing food scene, but I was hoping for more.
It's worth noting that they have vegan cheese and gluten-free crust options.
As expected the lines to order and receive food were very long. If you give this place a try, order ahead. If you can...
All in all a very 'meh' experience.
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