I came in with several videos, not even sure what was on some of the VHS tapes. I made an appointment and was allowed to view some of the tapes to see if I wanted to bother. As I don't know anyone with a VHS recorder, this was an excellent perk. At first I thought it was a little weird that the business was in a house. I wasn't sure what I was getting myself into. There was a woman present when I went in, and it was set up as a professional business. Walter even took the time to go over some of the pricing for the tapes, as some of them didn't have that much on them. He even worked with me on the price. Excellent customer service. I can't wait to see my memories in digital format! Highly recommended. The only down side is if you are allergic to perfume, come prepared. I sadly left with a raging headache. That aside, if you have VHS tapes that need to be transferred over, this is the place. Very reasonable.