4/23/13 ~ (3 stars) I joined in Jan. when they were still doing their "soft" opening. The gym is nice and clean, the kids club workers are nice. My only down falls so far are the kids club still is not finished and my major issue has been billing issues from day one. I would've given it 4.5 stars if I didn't have those issues.
5/6/13 ~ Most of my billing issues "supposedly" have been resolved but I'm still waiting to see them post to my bank account.
6/6/13 ~ All but one of my billing issues have been credited back to my account. I guess it really comes down to you get what you pay for, the kids club STILL is not finished and I can't get a response when I leave a message to resolve my final issue. Cheap = low quality service.
4/17/14 ~ In February I finally decided to cancel my membership, the gym was doing nothing but going downhill. They were running through managers so anytime I brought up a complaint a new person would be there. The kids club still had been finished, parents are donating toys since they won't invest in them. And it really wasn't worth the money, I'd rather pay more and go back to LA Fitness. So I turned in my paperwork with the last bill date for March. April rolls around and a payment is withdrawn from my account. I go into the gym at 8:20 am speak with the helpful front desk worker. He informs me that everything was entered correctly into the computer but the payment still came out and that he can't do anything else the manager will be in at 9am. Now I could've left but I didn't want to come back so I sat in the kids club with my daughter to wait the 30 min (side note: the kids club workers are amazing caring people). Needless to say I sat and waited until 9:35 am before the manager showed up. He then had to take a copy of my cancelation paperwork copy and said he'd call me around 4 or 5 pm that day. 4:30 pm rolls around and I haven't heard anything so I call and leave a message. The front desk worker calls me back and says they are reversing your charges. Whew!! That was a headache to deal with, again I can't seem to at it enough you get what you pay for.
PS it's crazy to see how my review went from 3 stars to 1 star in a year...