About: http://data.yelp.com/Review/id/D6d9mEWDxKx-o8yQlVkFgA

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2010-10-15 00:00:00 (xsd:dateTime)
itemReviewed	Morningstar Turf
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	This is the worst company I have ever dealt with. I placed an order for turf almost two months ago. They advertise that they ship your order out the very same day you place it. I was told my order would arrive 14 to 21 days later. I was saddened that my three boys would have to wait that long to finally have a yard following our conversion from natural grass to turf but understood the limitations of shipping something so bulky and heavy that distance. My card was immediately charged about $6000.00. It was to be delivered to my home. Instead my order was sent to a receiving warehouse where someone else signed for, and took it. It took countless calls to get Morningstar turf to even research this happening let alone begin to rectify the situation. I didn't even learn about the shipping error for a week and a half after it happened, and only because I relentlessly pestered them. During this time the broken record response I got, when I could get one, was "oh just wait another couple of days, I'm sure you'll get it". Again I was getting this reply even during the entire week and a half after my order had been shipped to the wrong place and taken by someone else. I finally called three times in one hour demanding to speak with the owner. The owner Marc Morningstar finally returned my call but made nothing but excuses, took no responsibility and refused to let me cancel the order and give me a refund claiming that a new order had already been shipped. Now they are again giving me the run around as to my orders whereabouts by telling me someone from their "logistics department" will look into it and contact me. They never do. And even though nearly another two weeks has past since assuring me that the new order was "on the truck en route" they are yet to even give me a simple tracking number. I am starting to fear I am the victim of fraud. My kids have nothing but compacted crushed rock to play on where a lush lawn should be. Now the Seattle weather has turned back to the usual 7 consecutive months of rain and the kids are cooped up in the house due to weather. I feel helpless because I live in WA state and Morningstar is based in Phoenix. What ever you do don't do business with this company and warn anyone you know considering installing synthetic turf. Morningstar Turf is at best totally incompetent and absent any form of accountability and at worst just plain criminal. Jason Federal Way WA Update: I got a representative to answer the phone. When he (again) tried to pass the buck to the "logistics department" and I got angry at the prospect of more run around I said I was going to report them to the BBB. His reply was "Go for it, we are not a member of the BBB." When I looked them up on the BBB I found they had a F rating with specific complaints that sounded eerily similar to my own experience. The BBB eventually closed multiple complaints due to failure to respond by Morningstar turf. As the phone call ended the Morningstar representative sarcastically said "good luck with that BBB complaint". Shame on them. Shame on me for not doing my research before ordering from this horrid company. Do your homework. Look them up on the BBB. Don't make the mistake I did. Update: This the the exact e-mail I sent to the owner of Morningstar Turf. I will post here if it accomplishes anything. Marc, Just in case you do have concern for your company's reputation, here is a review I posted about my Morningstar Turf experience. http://www.yelp.com/biz/morningstar-turf-florence I am through hounding your company for updates as to my orders whereabouts only to be told (every time) that someone in another department will contact me with that info. The logistics department idea is very clever. It gets your initial point of contact person off the phone with the frustrated client and then "logistics" doesn't bother to follow up with that client.I believe it's called passing the buck. Very clever. Like I said I am done pursuing you. Every day that goes by that I don't get that elusive call from your "logistics department" I am going to find another site to post this exact review. This was todays post on yelp.com. Tomorrow I plan to become a member of Angies list and continue spreading this scathing yet factually accurate review of your miss-managed company like the plague. When I run out of web sites to post reviews on I will be calling Visa to report a fraud and have the charges to my card reversed. Just thought you should know. Jason
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	jason

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