My wife and I have shopped at Macklem's on a few occasions, as it is in the neighbourhood. The store has a decent selection of products, especially strollers. The service, however, is pretty poor. It seems like they don't know their products very well, they aren't keen to answer questions, and they are very difficult about returns of bad products. We both like to support local stores, but it seems like Macklem's doesn't care much about local customers.