Very positive experience here and it was my first time. Did not have an appointment and they were able to get me right in. Vivi did my pedicure and manicure and did a very good job. She understood my request(s) and honored them. The salon was clean and comfortable and I was done in a timely manner. I also want to add the last couple places I have been to seemed to just polish my nails and not work on the cuticles and areas needed. I didn't say anything to Vivi about my other experiences and she did an excellent job on my cuticles.