Had a decent massage here except for the therapist talking the entire time, even without any response from me but this is not the reason for my low rating...
For the price the massage was good so I decided to book another appointment while I was there. They told me about the 24hr cancelation policy which I was fine with. Anyway I ended up having to go out of town on the day of the massage so I called them before the 24hr period and canceled. As other reviewers have stated this place never answers the phone so I left a message. Turns out they ended up charging my card on file for the entire amount of the massage. I could never get a call back from the manager so I had to dispute it through my credit card company, sending in my phone records showing that I called 2 days in advance.
This place is very unprofessional with terrible customer service! Steer clear!!!