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| - I can't comment much on the quality of the performances as I'm new to Pittsburgh, have only seen two shows at City Theater and both were satisfactory. What I do want people to know about is their seating policy for the Lester Hamburg Studio, the smaller 100-seat stage at City Theater. My husband and I were bringing two out of town guests to see an 8pm show along with a group of other local friends. After dinner, we rode in two cars to the theater and accidentally missed our bridge and took a slightly longer "scenic" route to the theater. Our friends arrived early and were waiting for us in the lobby with our four tickets. They called us a few minutes before 8pm and we told them we would be there momentarily and to leave our tickets at the box office. Our friends explained to the manager that we were on the way and took their seats. We walked into the theater at 8:02pm and were told by the manager that he had just closed the doors and we would not be admitted to the theater because it would disrupt the performance. When we explained that our friends had left our tickets, the manager immediately knew who we were but said they closed the doors regardless of the fact that our friends had told him we'd be there momentarily (come on, even an airline will hold a flight if they know you're almost there). In addition, he said they would not refund our tickets and would only give us a credit for future performances of that particular show which was only running for 2 more weeks -- this left our out of town guests with no options and us with very limited options. Their policy of not admitting late arrivals is understandable given the layout of the very small theater. However, our issue was that we walked in at 8:02 and they had already closed the doors, even though our friends had told them we were minutes away. Even theater performances in NYC start 10 minutes late to accommodate patrons who are slightly delayed. And given the traffic and difficult parking situation around City Theater, which often requires driving around looking and parking several blocks away, I'm certain late arrivals are not uncommon. Let this be a warning that you MUST arrive early if you have tickets to the smaller stage -- give yourself plenty of time to find parking and walk to the theater. And let this be a request to City Theater that they consider allowing more of a "grace period" for the Lester Hamburg Studio. As much as we like to support local theater, and have been considering buying season tickets to City Theater to get us out there more, neither my husband nor I have any enthusiasm anymore for supporting this particular theater.
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