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  • Headquarters facilities of Case Western's University Hospital system. Hard to review the entire structure and services in one review as each department has its own personality down to the professionalism and bedside manner of each caregiver and administrator. In general, I feel this is a world-class facility in terms of medicine specialties present, the wide variety of complex medical services rendered, layout and functionality of the buildings (despite the many years of continued expansion and merging), and the general perception of cleanliness and equipment health. I've had wonderful customer service from caregivers in many departments. I've also had the occasional substandard customer service from a doctor and nurse - but this is not the norm in my experience. Unfortunately, if there's any attitude or disservice to be expected, it's usually from the non-caregivers such as the cashier/parking office and financial/administrative personnel. While I'm actually a Cleveland Clinic patient now (long story due to an UH oncologist who I felt was unprofessional), I continue to volunteer my time at one of the departments here.
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