I hate leaving bad reviews but just had a negative experience here, again. Note: The two stars are for the sometimes nice employees and the rare times the order is not incorrect. I come here often because I love Einstein bagels and it's unfortunately the closest one to my house.
Here's what I think you should know:
1. This place is extremely slow. Do not come here if you need to be anywhere on time. Don't be fooled by a short line either, it will still take AT LEAST ten minutes to get to the window on most occasions. Sounds unbelievable but it happens extremely often. Come prepared to wait.
2. Check your order before pulling off. Even simple orders they can somehow mess up. I've had them forget items, mix up the shmears on bagels, put the right shmear on the wrong bagel and vice versa, leave onions on the Novalocs when I said three times while ordering that I wanted no onions, and even more errors that you can't possibly dream of. Double-check always.
For the business: Something needs to be changed. Einstein Bros is a good company with good food, please consider making serious adjustments to better the experience for everyone. It would be much appreciated.