I live right near this location so I am a frequent visitor of this particular chain.
The food is in my opinion just as good if not better than the other chains. However some others chains in Charlotte don't always match the quality.
What I really love about this Panera is the staff. They are all very friendly and always looking to enhance your dining experience. Not to mention they have a sense of humor and don't find it an issue to explain something to a customer.
Overall a great restaurant that I frequently visit and shall continue doing so.