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  • I called Western Door and Gate on August 23rd to come re-install a security door. This company is in disarray their customer service and communication is horrible. It's been 30 days later multiple emails. Receptionist telling me they have only 1 person quoting Brian who has 1k quotes to donny himself and they do not have enough people to do the jobs. It's my fault I should have given up here but I didn't. At this point I have invested 3 weeks and they are promising me to handle it. We own and run 3 retails small busienss and volunteer 20 hours a week so for me to meet another company with a 2 hour window just sucks. So finally I get a quote with just the door not the additional work the first quote had. Then I call back to get an appointment o explain my frustration and my schedule is right they tell me Wednesday 20th 7am. Today they are supped to be here 7pm. I've called twice left a message but no call back, just called again and the same not nice woman Marissa answered said they will be here in 5 MJ ties that was 7:50. They just showed up at 8am when we have to leave in 30 minutes. Now let's see if they brought new hinge. NOPE the repair crew didn't have anything they where told to just show up. I've now wasted 3 hours and a lots of negative energy on this very simple door install. Do not use this company if you value your time and peace of mind.
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