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| - Well I wanted to write this review a week ago but unfortunately multiple sclerosis has been beating me down ever since my visit to Lolo's at the airport.
Let me start by saying our visit to the airport was to see my boyfriend off to attend a funeral for his 13 year old nephew, so it was very under unexpected tragic conditions. I thought having dinner at Lolo's would be a good idea since he had never been there. I'm a big fan of the downtown Lolo's and frequent it often. I've never been let down by the downtown location in all the years I've been eating there. So I hyped the place up to him and thought I would send him off with a delicious dinner.
I'm embarrassed for Lolo's to be associated with this airport location. This is NOT true Lolo's.
First of all let's start with how they were out of fried green tomatoes. Ok disappointing, but not a real big deal, I went with the cheese grits instead. They were also out of the banana pudding. The cashier Brittany said it would be about a fifteen minute wait for our food. Not a problem since we were there early enough for my boyfriend to eat then catch his flight.
Twenty five minutes later our food was ready, but it was missing one of our children's chicken tender baskets. The cashier asked us if we were sure that we didn't receive it. We literally had to show her our receipt and the food we received even though she had just taken our order not even thirty minutes earlier. She swore they had made it, even though it clearly wasn't there with our other food, but said she would get another one started. Twenty minutes later we had our missing chicken tender basket.
Now the chicken was great, but the waffles were soggy. Fries in the chicken tender basket were also soggy not at all crisp. The cheese grits were more like cheese soup, just runny and not at all good. But worst of all was my sons chocolate milk bottle had MOLD growing in it!!!
I was horrified. Took it back up to the counter and Brittany offered to go "find" the manager. She came back a few minutes later with the manager Bill. Bill looked at the moldy milk bottle and offered another drink. I told him at this point I'm not interested in another drink, my concern is the mold growing in their milk bottles. Bill then offered to refund the $3.29 we had paid for the milk, mind you our total bill (for subpar food, service, and MOLDY milk) was $61.61. I explained to Bill again that my concern was not to be refunded $3.29, that doesn't not at all make up for our poor experience, my concern is the milk bottles they are selling have mold growing in them. Bill then tried to say maybe it was "an ink mark inside the bottle". At this point I literally had to let Bill knows that any idiot with any common sense could clearly see this is mold as it was hairy, white and green, clearly not at all an ink mark, not even close and how insulting. I literally had to ask him to remove the other milks on the shelves and make sure they were not also moldy.
I am so disappointed and embarrassed for Lolo's food and service at this location. Super bad experience, and after I had told my boyfriend how great this place was. I would give this zero stars if I could. I can't believe this is how they treat customers or run their business.
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