| rev:text
| - Over the past four years, I have attended a lot of corporate events at the Ballantyne Resort and for the most part, everything is good. There have been 1 or 2 service issues on a couple of occasions at the corporate functions, but no huge issues.
Dec 2013 we had our company holiday party in one of the ballrooms in the main resort instead of the Lodge, and it was overall very good. There were a couple of small snafus during the dinner service, but when you are trying to serve 180 people sit down pre-ordered dinner selections, there are bound to be a couple of small mix-ups. Staff was good about trying to quickly resolve the issues, so everyone eventually ended up with the correct orders.
I have to say the quality of my guestroom that evening after the party was quite exceptional. The room was a King Grand Deluxe & the bed was very comfy! The bathroom was quite luxurious as well! I have stayed at The Grove Park Inn in Asheville as well, and I think the guestrooms are much nicer & more elegant here. 5 stars for my room.
The one really negative experience I have had here happened May 2, 2014. I went to meet my significant other after he finished playing golf at the resort. He was still playing when I arrived so I went to the bar & ordered a drink. He then texted me to let me know he was about to play the 18th. I asked the bartender if I could move outdoors to watch & she said that it was no problem at all. So I took my drink and sat at a hightop overlooking the 18th. After golf was finished, my SO came up to join me on the patio. There were 2 male servers working outside that day and they were terrible! Both my SO and I tried on several occasions to flag one of them over (they were completely ignoring our table). When we FINALLY got one to acknowledge us we asked for water & a menu (by this point it was dinner time & we were both hungry). We never got that water or a menu. Finally my SO went back into the bar to pay for my previous drink & told the bartender about our experience. She apologized profusely and refused to let him pay for my drink. She was very professional & helpful, and I give her 5 stars for her level of service. However, I give those 2 male servers who were working outdoors on the patio between 6:30-8:00 pm on 5/2/2014 absolutely zero stars!!! If that were my first & only experience at the Ballantyne Resort, I am not so sure I would go back. Because of the poor service out on the patio, we elected to leave and go elsewhere for dinner that night. Its a shame because you definitely expect much more professional service from the waitstaff at a place like this!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)