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  • We arrived 8/12/17 to look at a Tahoe. The salesman (Joey)was very nice and showed us many details on the truck. We get to the finance portion and made it very clear, multiple times, not the pull credit UNTIL we can at least get the numbers around where we want them to be. The first go around was well above where we wanted to be. The finance guy (can't even remember his name) then said he knew what we needed and that he would go check everything again and come back. During this time, I received two email alerts that I had new inquiries on my credit. Twenty minutes later, I received a third. He still came back with a number out of our budget. Not only did we tell you MULTIPLE TIMES not to run my credit, I'm fairly certain the form wasn't even signed! The salesman knew and confirmed every time we told him NOT to run the credit. I didn't give verbal or written permission to run my credit and now I have THREE new inquiries on my report. The finance guy said he didn't know we didn't want it pulled and when he walked away the last time to re-run numbers, and told us he was going to check it all again, that it meant he'd pull the credit. No, that's not how I took it and if that is your way of telling people you need to run a report then clearly you need to take a class in Communications! Everything was great until the finance portion and he pulled my credit without my permission. Needless to say, we walked away without the vehicle and I highly doubt I'll be back.
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