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| - This is the definition of a tourist trap. If you doubt me, just note the gift shop you are forced to walk through on your way out of the restaurant. I sort of groaned when a member of my party suggested it for dinner, but we did need to eat so I went along.
They have the hostess podium cleverly set back out of view from the front, so you can't see how long the line is until you approach for a seat.
About every marketing gimmick you have ever encountered out in the restaurant chain world is alive and well here. The greeting from our waitress was so obviously scripted, I expected her to check the palm of her hand for the correct wording. Sample - May I take you on a tour of our menu and some of my favorite items? Sure, only it just so happens all of her favorite items are on the nice laminated 'specials" menu with bright pictures and names like tower of appetizers and a sparkling dessert volcano (I'm not making this up). What are the odds that those just happen to be her "favorites"?
I searched the menu for something safe. Really, I just wanted something to fill my stomach and not make me sick, so I opted for the burger. I am sure they sell lots of those here and it was one of the cheaper items on the menu for around $14. Our food took a very long time to come out. We were dining well before rush hour on a Thursday, I think we sat down around 5pm. A place like this is built for volume and tries to turn the tables quickly so they can get people in and out, so I was surprised that things weren't a bit faster. When our food did arrive, it came in shifts. Our server was no where in sight, but two other servers brought the first round. They had no idea where the food went, so continued to auction it off to the table - who had the quesadillas? A short time later, more servers arrived with the last of the entrees. Two of us had ordered the same type of burger, cooked differently, so when that one went up for auction, I asked how it was cooked. The reply was -I don't know. So I asked why they didn't have position numbers for the order. I wasn't really trying to give the servers a hard time, but would expect most any high-volume restaurant to require servers to identify the position number of any orders, if only to avoid confusion like this. The server apologized and said the food took longer because one of the other burgers was ordered plain. Our group just looked at each other in puzzlement. Why would a plain burger take longer?
For all of the service glitches, my burger was surprisingly good. Not exactly worth $14, but the roll was nice and fresh, the skinny fries were crispy and the burger had decent flavor. Our original server finally checked in on us and the rest of dinner was fine. However, on our way out we decided to visit their restrooms to clean up and I am sorry we didn't go out into the casino instead. They were in a pretty sad state and reminded me more of the facilities you would find in a college bar. Several stalls were unusable, so I suspect it had been a while since staff had checked on it. Yuck!
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