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  • I am so thankful to have found and worked with Secure Data Recovery Services after a recent hard drive failure. In a state of pure panic, I googled "best data recovery company" and called a few of the businesses listed. A few of the businesses didn't answer their phones while another company made me feel very judged when I explained the situation. But when I called Secure Data Recovery Services, I was so, so pleased with my experience on the phone with Alec Sakenes. I explained what I was dealing with and he very confident that he knew what the issue was and that it could be fixed. Within just a couple of quick minutes, he had me all set up to drop off or mail my hard drive immediately. I hopped in the car and drove to the nearest drop off location. I wanted to be COMPLETELY certain I was handling the situation correctly (giving the person at the drop off location the correct information) - so I gave Alec another call to confirm and discuss options. He was so friendly, patient, and straightforward in his explanations, even after I asked him to repeat himself a few times to be sure I was completely clear on the process and pricing. The next day, Alec emailed to let me know things were moving along just fine and sent along some final pricing information. I had some questions as I like to be as thorough as possible but Alec handled his responses like a boss. Again, he was very friendly, clear, and straightforward - which makes him wonderful at what he does. Treating customers/clients the way Alec treated me is invaluable. Because of the way he handled our interactions over the phone and via email, I feel a level of trust in Alec that will ensure I come running back to SDRS in the (unfortunate) event I find myself in a similar situation again. I've already passed his information on to countless colleagues, singing his (and the SDRS's technicians) praises. While I highly recommend the entirety of Secure Data Recovery Services, I also highly recommend you intentionally seek out Alec Sakenes as your Dedicated Account Representative!
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