My husband and I had a couples massage here this weekend. Amazing staff and phenomenal experience in the first part of our visit. I opted for a facial after {an express 1/2 hour} due to time constraints. The young lady did a decent job on my face and was very friendly. However I opted for waxing as well and was totally not informed that each additional was way more expensive than I thought. I was told about member pricing vs guest pricing and was told at the front desk that my eyebrows were 15 and if I added other areas of my face e.g it would be 5 dollars additional. I didn't realize that each additional would be 15. I ended up paying 45 bucks for a horrible job. I returned since my eyebrows had strays and weren't cut or even shaped well. The aesthetician was very young and clearly had not been trained in being professional. She was visibly upset that I returned to have her correct my brows and was very standoffish with me. I asked her if she would trim them and use a tweezer to get the short ones out. She said "I guess I could if you want me to". I was not impressed. I ended up taking the tweezer from her and doing it myself. She kept saying " they are so short". I was annoyed by her whining. I would return for massages but not for any other service. That experience turned me right off.