| rev:text
| - Never renting from here again. The office looks run down and sketchy and I should've known better when I went to pick up my rental that I should've cancelled and gone somewhere else, but I thought I'd give it a chance anyways. Big mistake.
The van we rented was a 2017 Dodge Grand Caravan. The agent kept emphasizing that it was brand new so it's in mint condition and it didn't even have license plates yet - it had the temporary registration taped to the windshield (which I thought was weird).
The van itself had no issues, but it was dirty. The inside had stains on the sides of the car and seats and was obviously not thoroughly cleaned before they rented it out to us. But we didn't mind because as long as the van got us from point A to point B and it wasn't disgusting, we were ok with.
But the main reason for this 1 star review is because after our rental period, we dropped off the car as agreed at 2 am the night it was due back - so it was after hours and we parked the van in the front of their office and dropped the keys in their after hours drop off box. This was Tuesday night. We noticed for the next couple of days that we hadn't been charged yet and thought it weird. On Friday, we got a call from them telling us the van has not been returned and asked us how long we planned on keeping it for. We immediately called them back to let them know when and how we returned it and they said they'd look for it. This went on all weekend, back and forth between me and a different agent and manager with each of them telling me the same thing each day that they'll look at their overflow and do the research and me telling them to look at their camera footage from that night to see that we dropped it off like we said so they could take the responsibility from us but none of them would do that.
I finally decided to go to their office Monday morning and got to speak with the GM, Andrew Love, who had no idea what I was talking about because his agents and manager hadn't mentioned to him all weekend that they were missing a car. How responsible is that?! So I had to explain to the GM all over again what the situation was and told him to look at their camera footage and he told me they had GPS on all of their cars and could ping it to see where it's at, to which I thought why didn't they do that to begin with instead of hassling me all weekend?!
Eventually, Mr. Love called me Monday afternoon to let me know they got the GPS location of the van and found out where the car was. They probably rented it out to someone else before processing our return, which is what caused the entire situation to begin with.
Never renting from here again. This whole situation was a waste of time. The staff was very polite though and I appreciated the help from Katice and Andrew Love. Their manager Maria though told me she'd do the research on Sunday and let me know by Monday any updates, but when I called on Monday morning she wasn't even in the office and was off for the day, which is how I got to speak with the GM.
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