Tried this place for the first time because of the 20% off mani/pedi for first time customers. My MIL and I did it together. However, the lady who did my nails rushed thru within 20 mins for both my hands and feet. She didn't even scrub it that well and made mistakes on the polish. My MIL on the other hand had a lady who took almost an hour on her. She focused on the foot and hand massages and made sure she was satisfied. So a good mani/pedi at this place depends on the person you get.