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  • Worst customer service ever. Four hour wait for an order. After speaking to manager Gary twice he expressed his frustration with his staff and said he was ready to quit. Finally get our order. Several days later we order again only to be told our address has been blocked. I asked the young lady her name and she hung up on me. After calling the corporate office ...again twice ...to get to the bottom of this I finally get a call from Gary who proceeds to tell me that they don't deliver to my apartment complex because of safety issues (it's a nice apartment complex). When I asked Gary how long this policy had been in place he tells me at least four months. That is a load of lies since we have ordered at least six separate times in the last two months! They apparently think they are the only pizza delivery in the city of Charlotte. I also made it very clear that the objective of my call was NOT to receive free food from their company. Simply to receive polite service, delivery as advertised and decency from their staff! Order from anywhere but Papa Johns
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