For a large corporate gym this is pretty good.
The location is excellent!
The instructors & personal training staff range from 'know it all' novices to experts, so you'll likely find yourself becoming selective with the sessions you attend. Overall I found the staff helpful & accommodating.
As others have mentioned; the patrons are often very catty, spiteful & some feel entitled, so the staff hold down the frontier and do all they can with such large volumes of people & the corporation.
The gym has been expanded and renovated not long ago, unfortunately the other 3 GoodLife locations near by have not. That's why many of those members crowd this location. This location is for you if you do not work out at peak times (after 5:30 - 7pm).
Good Luck.