I haven't had any problems with the office staff or the docs. They've all been quite prompt which is hard for a lot of docs to accomplish. I see Dr.Spieker and have seen a NP Kim a few times and they've been fine. I go for pregnancy care. I've always thought the office looked nice.
They are often pretty terrible at keeping the bathroom stocked with urine cups, those cleaning wipes, and TP... Annoying for a place that makes you give them a urine sample every time!
I have friends who have seen the other 2 docs and they liked them and recommended all 3. (They're all women docs.)
Yes it is on ~12th St & Osborn; I'm not sure if the map on yelp is for another location or an old location but be careful!
The building is not well-marked from the Osborn side so go a bit early the 1st time.