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| - Not at all recommended. "Promises Kept!" is their motto, I believe, and that's as big a lie as anything else their selling.
By the way, after signing up I discovered we signed up with the Middleton office. We live in Milwaukee County, about 1.5 hours from Middleton, so I'm not sure why that office was scouting so far.
When we signed up with WeedMan, I said I was reluctant because of issues with our previous lawn care company, TruGreen. I explained the issues we'd had with the WeedMan CSR. Our backyard is our home in the summer. We've DIY'd the heck out of it. We have perennials and shrubs, a vegetable garden, 1300+ gallon pond with waterfall and fish, wildlife up the wazoo....we care a LOT about what people are putting on and around our lawn.
We were assured none of that bad stuff would happen with WeedMan. They care for your yard like it's their own! They always clean up upon leaving! They'll pick up dog poop if they see it!
Ha!
For the first visit, WeedMan texted (end of May 2017) saying they were coming. Late that day they texted saying, Oops, we'll be out tomorrow. No big deal. They didn't come or contact either of the following 2 days. The 4th day I texted them and said "What gives?" Somehow an hour later there was a guy at our house.
The service guy left a minor mess of fertilizer on our brick patio that day. I found out about the mess they'd made then today while telling my husband I was cancelling the service (my husband cleaned it up last time.) I add we've had as much of a weed / clover / crab grass issue as years when we haven't had service, but I figured I'd give it a few applications before making judgement about that.
Fast forward to Friday Jul 14, 2017. Second application, although our last service was about 7 weeks ago? The text stated it was "Early Summer Fertilization" time, and they were coming Monday (today). I think it's technically midsummer right now, but I said nothing.
This morning they came before I woke up. At about 8:45 I was up and looked outside, and there's a chipmunk doing snow angels in a pile of white fertilizer granules on our brick patio. There was more fertilizer on the stone walk path to our vegetable garden.
Somewhat irritated, I went out to take a photo, and as my son didn't realize what was going on, a moment later he came to see what I was doing and brought the dogs along. Both dogs proceeded to run through all the granules, on their way into the pesticide filled/fertilized grass. Note, normally after an application none of us would go outside for hours as instructed. So that was a fun extra issue this morning.
So today included: Photograph patio, wash dogs' feet, sweep / clean patio and walkway, wash broom, hose down grass (as instructed in WeedMan email with invoice), email WeedMan (with photos), text husband (and later: call WeedMan and write Yelp review). But hey, why not? That's what I paid $54 for today, right?
After my email to WeedMan this morning, I got a response email saying:
"Call our office at (866) 987-9333 and speak with one of our Customer Service Representatives who will gladly help you out.
We cannot accept account changes for any scheduled services by email."
Super. So I call. The guy tells me how he's very sorry and they'll make today's service free of charge and will come back and be better in the future. I say no thank you, I'm cancelling. He says the same thing again - they'll credit today's $54 charge and will do it right next time (I don't remember his exact phrasing; I was getting pretty frustrated). I tell him I know it's his job to retain customers, but No Thank You.
He tells me, well, they can't credit my account for today after all. I say that's pretty weird - you'll give me a freebie if I keep using a place that's now multiple times messed up with a new customer, as long as that customer keeps going with the company that's been messing up. At this point he's somewhat curt, says again they're charging me for today. Mind you, it never occurred to me before calling that I wouldn't be paying today. But now that he's dangling it in front of me, I'm getting ticked off. I ask if I'll get a statement stating I've cancelled? He says - I kid you not - "No, you'll just have my word that it's cancelled."
Well that's wonderful.
To me, if something as minor as cleaning up fertilizer isn't happening, what else is happening that shouldn't, or should be happening that isn't, when the lawn is being treated. We've now paid $130+ for two service calls totaling under 30 minutes ($80+ the first time, and $54 the second time.) For what? It's cost me hours of screwing around today, possibly harmed my dogs, we're out $130, and I've now lost faith in yet another local (somewhat local) company.
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