12/6/2017 Update: Got a call from Sonora Quest stating that part of my samples drawn 12/4/17 had not been handled properly (one of the samples was supposed to have been frozen and it was not). So I had to have a re-stick (blood redrawn) to have a new sample sent to the processing center. I went to another Sonora Quest location closer to my home to have this done. Now I am nervous that my test may not be completed before my follow up appointment with my doctor.
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News flash to Sonora Quest: Not everyone is computer literate enough to check in on IPad tablets. About 1/3 of the people checking in on the tablets struggled to do this. One elderly man was nearly in tears, even after staff tried to help him. Additionally, some of the people in line to check in could not read English, so the tablet was pretty much useless since all instructions were in English only.
A nice feature is the monitor that tracks were you are in line for being called back for your blood draw. However, since my doctor sent me over directly from his office, I did not have an appointment. So, once I worked my way from number 10 in line to number 1, I kept getting bumped back to number 3 in line as appointments filtered in. This was pretty discouraging.
The good news for me is that this was a one-time experience for me since this was a referral from a specialist. Most of my blood work is ordered by my family doctor and they draw it right in the office during my appointment. Wait time for my blood draw was 45 minutes at 2pm with 10 people ahead of me.
The phlebotomist was able to obtain my sample on the first stick, so kudos to the back office staff and the front office desk staff was friendly and efficient. Just offer the option of staff-assisted check in instead of just the IPad thing (ugh) and I would bump this up to 4 stars.