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  • Have had a long relationship with this location, but it ended today. There was no problem at all with my rental or the service in general, but when I returned my car, I was greeted in the parking lot by an extremely rude and threatening individual who told me bluntly that I had to move the car (the car I was returning, which I had parked at the return spot at the agency). I told him *no*, I would not move, but he insisted. This terrified me on top of being incredibly insulting. To add to the insult, the staff inside the office didn't own up to the problem. They acted --as a team-- as if I was the problem. Took the physical stance that you take when you think someone is a physical threat. Claimed it wasn't their problem at all. Refused to give me a receipt for my rental. Unbelievably poor, downright hostile and threatening "customer service." This location spent years cultivating my return business. I will *never* visit again. It's obvious that they are actively transitioning from a car rental office to a car sales office. The high quality staff that had operated the location are all gone. The current staff clearly have no concept of service, are in denial about their service problems, and now face the consequences of losing a loyal customer. To the Enterprise staff: Own this. It did you no good at all to direct the blame to the customer. It took you years to secure my trust and my loyalty, and seconds to lose it. Consider that most people would have simply walked away and gone to another vendor. I went to the effort to let you know you had a major problem, and instead of acknowledging it and dealing with i professionally, you challenged me on it. Shame on you. Own this, and learn from it.
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