Dr. Ross is great, leaps and bounds above my previous optometrist. I would give 5 stars, if not for one problem. There are 2 receptionists, one I haven't dealt with. The other one is kinda rude, she acts like you're bothering and annoying her by being there. The way she looks and speaks to you makes me feel very irritated by her behavior. Other than that, it's a great practice.