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| - Rembrandt has made a mess of my family and my kitchen. I asked them to cut the slab stones, so that the grain would run a certain direction, and would be uniformed throughout the project. That didn't happen. Rembrandt cut those slabs up like it was a Picasso project, and looks very amateurish, and cheap. They insisted I except the slabs or they would sue me in court.
Here is my nightmare with Rembrandt described below:
I called Rembrandt out to do a measurement and quote. During the measurement, we were unsure at the time if two slabs were going to be enough and I needed to decide on 3mm or 2mm thickness, so I wait for until we had it figured out. We agreed I'd send my granite slabs too Rembrandt's Phoenix's facility, and they were to call me when they arrived, and scheduled us an appointment.
We were to layout of the slab's grain directions of each piece, and select seam locations. I would pay my 50% deposit, and sign an agreement after this was all figured out. A couple days later, I got a call telling me the slabs had been cut, and we're ready for installation. Rembrandt never called me to schedule that appointment, I never paid a deposit, and we never had a sign agreement before they incorrectly cut the granite slabs.
They got the grain direction 90 degrees different from what I had ask, with sales. The slab I had chosen for the Island, ended up in the back splash, and looks like I've got grease, running up the backsplash from the stove (I look at it everyday and want to clean it.) :(
I again tried to settle this in a gentlemen's manner, and they walked over me. They assured me I would be happy with the results. I should have taken them to court for destroying my slabs, and ended it there.
The installation was a nightmare, requiring their installers to come back out, telling me they would need to remove every slab, to correct the grain issue and all seam cracks. We suspect they used the wrong "glue", holding the slabs together, or the product they used was either expired, or contaminated in some way, although installation technique is more probable by those more experienced then I. They installed over a screw protruding a 1/4", between the granite and the wood sub board, causing the countertops to be un level, running spilt milk off the countertop before having a chance to grab a rag.
The installers never sealed off the rest of the house while installing the countertops, and as a result, the house had a mist of granite dust over everything. We clean their mess up our selves. In May 2016, our 16 year old air conditioner started making blower fan noises, an indication of failure. We opted to replace the air conditioner, although we expected another 4 years of use ($6500).
I was brushed off, by Rembrandt. I called for a month asking for those I was working with to schedule the reinstallation. I could never get them to return the phone calls. I even wrote their president a direct email asking for help. Nothing.
I still hadn't paid them anything, and we had no written agreement. I was at a loss what to do, we had no contract, and they abandoned me. After 6 months of living with this crappy installation, we decided to remove Rembrandt's mess, and started working with a different contractor. The new contractor pointed out more problems Rembrandt created. It was about late November, and we decided to have the countertops replaced in January with a different installer.
Late December 2015, Rembrandts attorney called (out of the blue) demanding payment. We put our replacement countertop on hold, while I tried to work out an arrangement with Rembrandt. I told Rembrandt, I was removing the countertops in January 2016, and would return them, when I got them removed.
We have been in court for almost a year now, and my kitchen project is still not complete. I've included a few pictures to back up my claim. One of the seams/cracked I look at everyday, to reminded of the slip shoddy workmanship Rembrandt performed on my kitchen.
I've been defending myself in our court. I'm not a wealthy man, and deal daily with an injury (Disabled Veteran). Rembrandt has run up over $6000 in attorney fees. All I wanted was my countertops done by an artist, and what I got, was a waded up piece of canvas, heading to the trash.
In May 2016, we signed a settlement agreement. I paid Rembrandt the agreed amount in the settlement agreement, getting them out of my family's life. After I paid them, they filed another motion demanding their attorney costs and other legal expenses, so we are back in court.
You be the judge. Open up each picture. I used my cell phone to take the pictures. Click on each picture (7 of them) to read more details. The pictures will tell the story. Looking for a way to post a video of the spilt milk running off the countertop. I'll also try to get a photo of the screw sticking out a 1/4 inch between the slab and the wood backing. Hope this helps.
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