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| - Unfortunately, my pride and joy had issues again yesterday. I noticed my truck had a slight problem with what I thought was the alignment, so I made an appointment with one the few shops here in town that can do an alignment on lifted trucks with oversized tires. They quickly instructed me, they were unable to do the alignment because one of problems was a worn out Hub Assembly on the drivers side. They also stated that this could be a catastrophic failure if this hub word to completely let go. They gave me an estimate to fix the one side. After asking several questions, such as time frame warranty Etc, one of my questions was, do I need the other side done as well as long as we are doing one, why shouldn't we do the other if it is a wear item? The guy at the counter quickly replied with, " well... ahhhh. Yeah that would probably be a good idea to do them both let me give you a quote for that also." My first thought to myself was, obviously you didn't you check the other side, because you could not give me a straight answer whether it was bad or ready to go out as well. So my second thought to myself was, you did half the job... Why do I want you working on my truck? If you are going to do half the job diagnosing it? You are definitely going to do half of the job fixing it. After his quote more than doubled to fix both sides , I told him I would be in touch and let him know. At that point, I took my truck to the place I have used several times in the past. Johnny DS Automotive. I spoke to Johnny D himself, and explain to him what had just taken place. Johnny said they would get it up on a rack and take a look at it, and see exactly what was going on with it. Sure enough it was the wheel hub that was worn out, Johnny explained that on those trucks it does come as a complete assembly from the manufacturer and it is a non serviceable hub. He also stated that is normal for those to wear out especially when they start hitting the mileage that my truck has on it. He assured me that the parts should be readily available, and that they could fix my truck as quickly as possible with no headache and get it back on the road. They check the truck out, and sure enough, the other side was wearing out as well, the only difference was, they actually looked at the whole truck and was able to show me what was going on with it instead of going off of shrugged shoulders and guessing about what might be wrong with it. After about 10 minutes the parts were Tracked Down, And were on their way. Once the parts arrived Johnny's crew went to work on my truck replacing both front hubs On it. I asked Johnny the very important question, " so once we get this thing tore all apart are we going to find other issues? Like it needs this or needs that or there was some other hidden problems?" He quickly assured me and told me, " no no no we checked the truck out and made sure everything else was fine, now once we get everything put back together we are going to check it again just to make double sure that there is nothing else, but I highly doubt it" knowing that I was pretty much stranded at his shop, Johnny put two of his mechanics on it and got it knocked out extremely quickly. Once they put the truck back together, they went back over everything and found there was absolutely nothing else wrong with it. In fact replacing the hub's took care of the alignment problem as well. Which was something else the other shop was going to go ahead and charge me to do afterwards without even checking to see if replacing the parts took care of the problem to begin with. Johnny D saved me several hundred dollars in repair over the other shops estimate, and my truck is back on the road quickly and safely. Thinking back now when I originally spoke to Johnny, I told him the dollar amount the other shop was going to charge me, upfront. Knowing this information Johnny DS could have easily just quoted me under what the other shop was willing to try and get me for, just to make it look good. But he did not do that. He diagnosed the truck, found out what was exactly wrong with the truck, and charge me accordingly, it would have been very easy on his part to take advantage of me. However, he did not. That shows me his level of integrity. My hat goes off to a repair shop that only fixes what's wrong with your car and does not charge you 35 house payments to fix what is not really broken. I assured Johnny as I was leaving their shop, this is the reason I send my family and my friends to him, and will continue to do so.
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